Terms & Conditions

Terms & Conditions

Privacy Policy

Introduction

The Coffee Post regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Coffee Post users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact one of the directors, Kate, Sebastian or Lara at
hello@thecoffeepost.com.au.

Collection of Information

In order to use the The Coffee Post website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Coffee Post is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from The Coffee Post customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at hello@thecoffeepost.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@thecoffeepost.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Coffee Post uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@thecoffeepost.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Coffee Post may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Coffee Post does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the The Coffee Post site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.thecoffeepost.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Delivery Policy

The Coffee Post aims to order the monthly roast from the featured roaster on the second Monday of each month. This can vary slightly, depending on the availability of that month’s roaster.

Monthly shipments also aim to be sent out in the second week of each month. Subscribers should please keep an eye out on The Coffee Post Facebook page (facebook.com/thecoffeepostau) for any updates regarding this. If there are any complications with the subscriber’s order, The Coffee Post will contact the subscriber directly.

Subscriber’s who sign up before 9am on this date, will go into the mailing list for that month. Subscriber’s who sign up after 9am on this date, will be added to the mailing list for the next month.

Depending on the date a subscriber signs up and their location within Australia, the expected timeframe till the product is delivered could vary as explained above.

The roasters will roast all of the subscriber’s beans, then The Coffee Post will hand pack each box and will ship them out to subscriber’s as quickly as possible. This is usually within 0-4 days of roasting so that each subscriber is receiving the beans at their peak of freshness.

Depending on the subscriber’s postal address, The Coffee Post uses either Australia Post or a courier service to deliver all shipments.

The Coffee Post aims for the highest quality and unfortunately does not have much control over the paid delivery services. If there are any concerns or complications with your delivery, please contact Kate, Lara or Seb at hello@thecoffeepost.com.au so they can attempt to rectify as soon as possible.

Cancellation Policy

The Coffee Post understands that minds can be changed. If you are not 100% satisfied with your subscription, you are welcome to cancel at any time.

You can cancel your subscription either through your PayPal account, or by contacting us at hello@thecoffeepost.com.au.

Once your subscription is cancelled, we will check your outstanding account balance to make sure you receive any outstanding pre-paid boxes.

If unsubscribing, The Coffee Post would very much appreciate any feedback so that The Coffee Post can continue to grow and improve their services.

Refund Policy

As soon as the box is delivered, it is under the due care of the recipient.

If the recipient receives the box and it has substantial damage or the product has been compromised by The Coffee Post or our contracted courier, please send proof of damage to hello@thecoffeepost.com.au within 7 days of receiving that month’s box.

Once The Coffee Post receives the notification of damage, the operations team will assess the claim, and if found satisfactory a full refund for that month’s box, will be issued immediately.